Privacy Policy

MedicareJose.com Privacy Policy

Effective Date: August 31, 2026

MedicareJose.com respects your privacy and is committed to protecting the personal information you provide through our website, forms, scheduling tools, telephone communications, text messaging, email, and related services.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have regarding your information.

IMPORTANT NOTICE REGARDING SMS AND MOBILE DATA

MedicareJose.com does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be provided to service providers, telecommunications providers, messaging platforms, and other vendors only as necessary to operate our messaging program, provide requested services, maintain compliance, prevent fraud, or fulfill legal obligations.

Text messaging originator opt-in data and consent will not be shared with third parties for unrelated marketing or promotional purposes.

1. Information We Collect

We may collect information that you voluntarily provide to us as well as certain information automatically generated when you use MedicareJose.com.

Personal Information

Depending on how you interact with us, we may collect:

• Name
• Email address
• Telephone or mobile number
• Mailing or physical address
• ZIP code
• Date of birth or age-related information when relevant to Medicare eligibility
• Preferred method of communication
• Appointment information
• Information you voluntarily provide when requesting Medicare-related assistance
• Information necessary to respond to an insurance inquiry
• Records of SMS, email, telephone, or other communication consent
• Consent timestamps, source pages, form submissions, and communication preferences

We ask that you provide only the information reasonably necessary for us to respond to your request.

Medicare and Insurance Inquiry Information

When you request assistance regarding Medicare-related insurance products, you may voluntarily provide information relevant to determining which products or services may be appropriate for discussion.

This may include information such as:

• Medicare eligibility status
• Current coverage type
• General insurance preferences
• Requested coverage information
• Enrollment-period questions
• Preferred appointment dates and times
• Geographic service area

We do not require you to purchase or enroll in an insurance product merely because you provide this information.

Payment Information

If MedicareJose.com offers a service requiring payment, payment information may be processed by a third-party payment processor.

We generally do not store complete payment card information directly on MedicareJose.com unless expressly disclosed at the point of collection.

Customer Communications

We may retain records relating to:

• Questions and inquiries
• Appointment requests
• Customer service communications
• Telephone calls where recording is legally permitted and properly disclosed
• SMS conversations
• Email communications
• Service preferences
• Feedback and reviews

Automatically Collected Information

When you visit MedicareJose.com, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Operating system
• Device type
• Referring website
• Pages viewed
• Approximate geographic information derived from IP address
• Date and time of website activity
• Website interaction data
• Cookie and analytics identifiers

2. How We Use Your Information

We may use information collected through MedicareJose.com to:

• Respond to your inquiries
• Provide requested Medicare-related insurance information
• Connect you with a licensed insurance agent
• Schedule and manage appointments
• Confirm, remind, reschedule, or cancel appointments
• Provide customer service
• Communicate about services you requested
• Send marketing or promotional communications when appropriate consent has been obtained
• Provide Medicare educational information
• Provide enrollment-period reminders
• Maintain records of communication consent and preferences
• Improve MedicareJose.com and its functionality
• Analyze website usage
• Protect our website and systems from fraud, misuse, and security threats
• Maintain regulatory and compliance records
• Comply with applicable federal and state laws
• Enforce our Terms of Use
• Establish, exercise, or defend legal rights

We may also use aggregated or de-identified information for analytics, reporting, and business improvement when that information does not reasonably identify an individual.

3. SMS Messaging and Consent

MedicareJose.com may offer SMS/text messaging for appointment-related, customer service, educational, and marketing communications.

SMS Opt-In

You will receive SMS messages only where an appropriate opt-in or other lawful basis exists.

Where applicable, consent may be collected through:

• Website contact forms
• Scheduling forms
• Landing pages
• Written consent
• Other approved opt-in methods

We may retain records documenting:

• The mobile number provided
• Date and time of consent
• Form or method used to provide consent
• Consent language presented at the time
• Communication preferences
• Opt-out records

Types of Messages

Depending on your consent, messages may include:

• Appointment confirmations
• Appointment reminders
• Rescheduling notifications
• Customer support responses
• Requested follow-up messages
• Medicare educational information
• Annual Enrollment Period reminders
• Medicare Advantage information
• Medicare Supplement or Medigap information
• Medicare Part D information
• Other marketing or promotional messages where separate marketing consent has been provided

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Transactional and Marketing Consent

Consent to receive appointment confirmations or requested customer-service communications does not automatically constitute consent to receive promotional or marketing text messages.

Where required, marketing SMS consent will be requested separately.

Opt-Out

You may stop receiving SMS messages at any time by replying:

STOP

After submitting STOP, you may receive one final confirmation message stating that you have been unsubscribed.

You will not receive additional SMS messages covered by that request unless you subsequently opt in again.

Help

For assistance with text messages, reply:

HELP

You may also contact MedicareJose.com using the contact information at the end of this Privacy Policy.

Message Frequency and Charges

Message frequency varies depending on your interactions with us and the communications you have requested.

Message and data rates may apply according to your wireless service plan.

Wireless carriers are not responsible for delayed or undelivered messages.

4. SMS Data Protection

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to subcontractors, telecommunications providers, messaging platforms, CRM providers, and other vendors that support the delivery, management, security, or administration of our messaging services.

All categories described in this Privacy Policy exclude text messaging originator opt-in data and consent from sharing for unrelated third-party marketing purposes.

SMS opt-in information and consent records are used only for purposes reasonably related to:

• Delivering requested communications
• Operating our SMS program
• Maintaining consent and opt-out records
• Customer service
• Security and fraud prevention
• Regulatory compliance
• Legal obligations

5. How We Share Information

We do not sell or rent your personal information.

We may disclose information in the limited circumstances described below.

Service Providers

We may use third-party vendors to support our operations, such as providers of:

• Website hosting
• Customer relationship management systems
• Appointment scheduling
• Email communications
• SMS and telecommunications services
• Cloud hosting and storage
• Website analytics
• Cybersecurity
• Customer support
• Payment processing
• Form processing
• Business automation

These providers may access personal information only to the extent reasonably necessary to perform services on our behalf and are expected to handle such information appropriately.

Insurance-Related Services

When you request information about an insurance product, information may be used or disclosed as reasonably necessary to:

• Respond to your request
• Provide insurance-related assistance
• Verify availability of products or services
• Facilitate communications with appropriately licensed insurance professionals
• Complete an enrollment or application when you specifically request it

Any insurance carrier or other entity involved in an application or enrollment may have its own privacy practices and notices.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

• Comply with law, regulation, subpoena, or court order
• Respond to lawful governmental or regulatory requests
• Protect our legal rights
• Protect against fraud or misuse
• Protect the safety of users or others
• Investigate security incidents
• Enforce our agreements

Business Transfers

If all or part of the business associated with MedicareJose.com is sold, merged, reorganized, or transferred, personal information may be included as part of that transaction, subject to applicable privacy obligations.

SMS opt-in information and consent are not transferred for unrelated third-party marketing purposes.

6. Medicare and Government Affiliation

MedicareJose.com is an independent insurance website and is not affiliated with or endorsed by the United States government, the federal Medicare program, the Centers for Medicare & Medicaid Services, the Social Security Administration, or any state or federal government agency.

Information you submit to MedicareJose.com is submitted to an independent insurance business and should not be considered information submitted directly to Medicare or another government agency.

For official Medicare information, visit Medicare.gov or call 1-800-MEDICARE.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Depending on the system and provider involved, safeguards may include:

• Encryption during transmission
• Secure hosting environments
• Access controls
• Authentication measures
• Password protections
• Limited employee or contractor access
• Security monitoring
• Backup and recovery procedures
• Vendor security controls

However, no method of Internet transmission, electronic storage, or data processing is completely secure.

We therefore cannot guarantee absolute security.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain business records
• Document consent
• Maintain opt-out records
• Meet insurance and regulatory requirements
• Resolve disputes
• Prevent fraud
• Comply with legal obligations
• Establish or defend legal claims

Retention periods may vary depending on the type of information and applicable legal or regulatory requirements.

9. Cookies and Tracking Technologies

MedicareJose.com may use cookies, pixels, analytics tools, and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Remember user preferences
• Analyze website traffic
• Understand how visitors use the website
• Measure advertising or marketing effectiveness
• Improve website performance
• Detect fraud or security issues

Some cookies may be provided by third-party analytics, advertising, CRM, scheduling, or technology providers.

You may be able to manage or disable cookies through your browser settings.

Blocking certain cookies may affect website functionality.

10. Analytics and Advertising

We may use third-party analytics and advertising services to better understand website usage and evaluate our marketing.

Depending on how MedicareJose.com is configured, these providers may receive information such as:

• IP address
• Device information
• Browser information
• Website activity
• Advertising identifiers
• Cookie identifiers

We do not authorize these providers to use SMS opt-in information or mobile telephone numbers for their own unrelated marketing purposes.

11. Your Privacy Choices

Depending on applicable law and the information involved, you may request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Update your contact information
• Delete certain personal information
• Stop sending marketing emails
• Stop sending SMS communications
• Update your communication preferences
• Withdraw consent for future communications

To stop marketing emails, use the unsubscribe link contained in the email where available.

To stop SMS messages, reply STOP.

Certain information may need to be retained after an opt-out request to ensure that your preference is honored and to satisfy legal or regulatory obligations.

12. Florida Privacy Rights

MedicareJose.com operates in Florida and handles personal information in accordance with applicable federal and Florida law.

Certain privacy rights may depend on whether a particular law applies to the individual, business, or processing activity involved.

Nothing in this Privacy Policy is intended to limit rights provided by applicable law.

13. Children's Privacy

MedicareJose.com is intended for adults seeking information regarding insurance and Medicare-related services.

Our services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through the website.

Our SMS program is intended for individuals who are at least 18 years old or otherwise legally authorized to provide the applicable consent.

If you believe a child has provided personal information to us improperly, please contact us.

14. Third-Party Websites and Services

MedicareJose.com may contain links to third-party websites or use services provided by third parties, including:

• Insurance carriers
• Medicare resources
• Appointment platforms
• CRM platforms
• Maps
• Social media websites
• Payment processors
• Telecommunications providers

We do not control the privacy practices of those third parties.

This Privacy Policy applies only to information handled by MedicareJose.com.

You should review the privacy policy of any third-party website or service before providing personal information to it.

15. Do Not Track and Browser Controls

Some browsers provide "Do Not Track" or similar privacy signals.

Because there is not a universally accepted technical standard for all such signals, MedicareJose.com may not respond uniformly to every browser-based signal.

You may nevertheless use browser controls, cookie settings, advertising controls, or other available privacy tools to manage certain forms of tracking.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices
• Technology
• Service providers
• Insurance operations
• Legal requirements
• Regulatory obligations

The latest version will be posted on MedicareJose.com with the updated effective date.

If changes materially affect how we handle personal information, we may provide additional notice where required by law.

17. Contact Us

If you have questions about this Privacy Policy, SMS communications, privacy practices, or personal information associated with MedicareJose.com, please contact:

Additional contact information may be provided on the website.

SMS Privacy Statement

For clarity:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors and service providers in support of services such as customer service, CRM functionality, scheduling, telecommunications, and SMS delivery is permitted only as reasonably necessary to provide those services.

All other information-sharing categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for their own marketing or promotional purposes.

By using MedicareJose.com, you acknowledge that you have reviewed this Privacy Policy.